A process built for clarity, not surprises.
From the first conversation to the systems you run every day, here's exactly what to expect — including how you reach us and what you can see for yourself.
Six steps, start to finish.
- 01
Discovery call
A focused call to understand what you're running today, what's not working, and what success looks like.
- 02
Proposal & scope
A clear, written proposal — scope, timeline, and cost laid out before any work begins. No surprise fees.
- 03
Kickoff
Once you're in, we set up access: your dedicated Slack channel, support portal login, and a shared timeline.
- 04
Build & deploy
Regular check-ins as the work happens, with reproducible infrastructure and zero-downtime deploys.
- 05
Launch
Go-live, verified. We smoke-test everything before calling a project done.
- 06
Ongoing support
Tickets, monitoring, and reporting through the support portal — plus direct access to the team via Slack and email.
How we communicate.
No guessing where to send a question or how long you'll wait for an answer.
Project updates, proposals, and anything that needs a paper trail land in your inbox.
A dedicated Slack channel
Each client gets their own Slack channel for day-to-day questions — quick answers without waiting on a ticket.
Response time
We aim to respond within 1 business day, and faster for anything urgent.
A home base for support requests.
Retainer clients get access to a dedicated portal — currently rolling out — for tickets, status, and reporting, alongside direct access to the team.
Submit tickets
Request support directly through the portal — no digging for the right email address.
Track status
See where each request stands, from submitted to in progress to resolved.
Service reports
Get a record of the work performed on your systems — useful for your own records or peace of mind.
Ready to talk infrastructure?
Tell us what you're running. We'll map out where to go next — no pressure, no jargon.